This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are handled for VanshApp (“we,” “our,” or “us”).

By using our services, you agree to this policy.

1. Nature of Services

VanshApp provides digital services including:

• • Family tree (vanshavali) creation tools
• • Genealogy data management
• • Subscription-based or one-time digital access

As these are intangible digital services, refund eligibility is limited.

2. Subscription Plans

If you purchase a subscription:

• • Plans are billed monthly / yearly (as selected)
• • You can cancel anytime, but refunds are subject to this policy

3. Refund Eligibility

Refunds may be granted only under the following conditions:

✅ Eligible Cases:

• • Duplicate payment or accidental charge
• • Technical error resulting in failed service delivery
• • Service not accessible due to platform issues (verified by our team)

❌ Non-Eligible Cases:

• • Change of mind after purchase
• • Partial usage of services
• • Lack of understanding of features
• • Failure to cancel subscription before renewal
• • Data loss due to user actions

4. Refund Request Timeline

• • Refund requests must be made within 7 days of payment
• • Requests after this period may not be considered

5. Cancellation Policy

You may cancel your subscription at any time:

• • Cancellation will stop future billing
• • You will continue to have access until the end of the billing cycle
• • No partial refunds for unused time

6. Processing of Refunds

• • Approved refunds will be processed within 7–10 business days
• • Refunds will be issued to the original payment method
• • Processing time may vary depending on your bank/payment provider

7. Free Trials (If Applicable)

If a free trial is offered:

• • No charges apply during the trial period
• • You must cancel before the trial ends to avoid billing

8. Chargebacks

Initiating a chargeback without contacting us first may result in:

• • Immediate suspension of your account
• • Permanent restriction from using our services

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page.

10. Contact for Refunds

To request a refund or cancellation:

Email: support@vanshapp.com

Website: https://vanshapp.com

Please include:

• • Registered email ID
• • Payment details
• • Reason for request

By purchasing and using VanshApp services, you agree to this Refund & Cancellation Policy.